1. Who We Are
Richard Global Goods is a UK-based company specialising in advanced filter solutions. For data protection purposes, we are the “data controller” of your personal information.
2. What Information We Collect
We may collect the following types of information:
- Name and contact details (e.g., email address, phone number)
- Company name and job title (if applicable)
- Billing and shipping information
- Information collected via cookies (see Cookie Policy)
- Communication preferences and website usage data
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3. Product Information and Images
We strive to ensure all product details and descriptions are accurate. However, images are for illustration purposes only. Variations in size, colour, or features may occur due to manufacturing updates or rebranding.
Important: Some product images are sourced from Google and are used in good faith. If you believe any image infringes your intellectual property rights, please contact us immediately at info@manuelexclusive.co.uk, and we will promptly investigate and take appropriate action.
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide customer support
- Process orders and deliver products or services
- Improve our website and customer experience
- Send relevant marketing communications (only with your consent)
5. Legal Basis for Processing
We process your personal data based on:
- Your consent
- The performance of a contract
- Our legitimate business interests
- Compliance with legal obligations
6. Data Sharing and Storage
We do not sell or rent your data. Your information may be shared with trusted third-party service providers (e.g., delivery partners or IT support) strictly for business operations. All data is stored securely, and we take reasonable steps to protect it from unauthorised access.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time
- Object to or restrict certain processing
- Lodge a complaint with the ICO (www.ico.org.uk)
8. Cookies
We use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences in your browser settings. See our [Cookie Policy] for details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
10. Contact Us
If you have any questions about this policy or your data, please contact:
📧 Email: info@richardglobalgoods.co.uk