At Richard Global Goods, we are committed to your satisfaction. If you are not completely happy with your purchase, we’re here to help.
1. Returns
You may return most unused, unopened items within 14 days of delivery for a full refund or exchange, provided they are in their original condition and packaging.
To initiate a return, please contact us at:
📧 Email: info@richardglobalgoods.co.uk
📞 Phone: 07387615444
We will provide you with return instructions and a return reference number.
Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
2. Non-Returnable Items
We do not accept returns for:
- Customised or special-order products
- Items that have been opened or used
- Products not in original packaging
- Filters that have been installed or exposed to use
3. Faulty or Damaged Goods
If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting photos. We will offer a replacement, repair, or full refund at no extra cost.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us using the details above.
6. Cancellations
You may cancel your order before it is dispatched. If the item has already been shipped, please follow our return procedure above.
Need help?
Contact our support team at info@richardglobalgoods.co.uk for any questions about returns, refunds, or cancellations.